It is important to us that our clients understand how we charge for our boarding services. Therefore, in an effort to help bring clarity to any questions and concerns, we offer the following explanation.
Of course, we are always willing to go over any charges with you if you have any questions or concerns so please don't hesitate to ask.
Most of the confusion regarding fees revolves around short stays or weekend stays. It is hard to establish time frames short of charging by the minute or hour. Therefore, we are going to charge for each night your pet stays with us.
The best way to explain it is to cite a couple of examples. For instance, if a pet is dropped off for boarding on Friday evening to be picked up Sunday, we will charge you for two nights of boarding (Friday and Saturday). If a pet is dropped off Friday morning and picked up Sunday evening, then we will charge you for two nights of boarding (Friday and Saturday).
The Deer Creek Animal Clinic hopes that this will help with any confusion of our boarding fees and provide you with a bit more flexibility in your scheduling.
Our goal is to provide you with flexibility and transparency to meet your boarding needs. We believe this policy is advantageous for our clients.
Although, you may have experienced a different policy here or at other boarding facilities, we are confident that our charge per night will hopefully meet with your approval as it is more flexible for your usage.
Please call if you have questions and for reservations as our space is limited, especially around the holidays. As always, thank you for letting us serve you and your pets.